Updated: May 2017
What Information About Me Is Collected and Stored?
For purposes of registration and use of our services, we collect identifiable information about you and your authorized users such as subscriber name, subscriber website, user ID, email address, telephone numbers, billing information, and demographic information such as age, gender and post code (“Personal Information”). We also collect and store information that you enter into the Control Panel of the Website or that you provide through our help desk, customer service representatives, or requests for more information. Registration may also be required and Personal Information may also be collected in certain portions of the Website in which you specifically and knowingly provide such information (e.g. community postings, chat or bulletin boards, blog comments, if any). We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database.
More specifically, we collect the following Personal Information in the following circumstances: (1) when you visit our Website, we collect your IP address, HTTP referrer information and requested pages, and we log such information into plain text and SQL databases; (2) when you sign up for our services or products, we collect your IP address, HTTP referrer information, requested pages, username, email address, URLs, billing and mailing addresses, and we log such information into plain text and SQL databases; (3) if you log into our services via SSH and SFTP, we collect your IP address, reverse DNS information and initial commands, and we log such information into secured local and remote text files and SQL databases; (4) if you execute programs or script on our servers, we collect the user, script name and binaries used, and we log such information into secured local and remote text files and SQL databases; and (5) if you submit issues via email or any other support system, we collect your IP address, username, URLs and email address.
In addition, when you interact with the Website, our servers may keep an activity log that does not identify you individually (“Anonymous Information”). Generally, this information is collected though “traffic data”. We collect and store certain administrative and traffic information with each use of the service or Website including: source IP address, time of access, date of access, web page(s), software crash reports, type of browser used, session identification number, search terms, search results, access times and referring websites addresses.
Is Information Collected From Children?
This is not a Website directed to children under the age of 16, and Company does not knowingly collect Personal Information from children under 16 years of age. If you are under 16 years of age you should not use this Website, and under no circumstance should you send information about yourself to Company. If Company discovers that a child under the age of 16 has provided Company with Personal Information, Company will immediately delete that child’s information from the Website.
How We Use Your Information?
Customer Service and Feedback
We may use your Personal Information to fulfil support requests, provide customer service/support, track your compliance with the Company’s Acceptable Use Policy, or for feedback purposes (to the extent that is explained when you provide the information). In the event we plan to publicly post any of your Personal Information on the Website, we will request your permission to provide such posting.
Use of Anonymous Information
We use Anonymous Information to help us determine how people use parts of the Website and who our users are so we can improve our Website and ensure that it is as appealing as we can make it for as many people as possible. We may also use or share Anonymous Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary.
We occasionally have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as marketing, analytics, providing customer service/support, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the Company.
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) protect and defend the our rights or property, the Website or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website or the public.
What Steps Are Taken To Keep Personal Information Secure?
We are concerned with the security of the Personal Information associated with you. We have implemented commercially reasonable measures to prevent unauthorized access to your Personal Information. These measures include policies, procedures, employee training, physical access and technical measures relating to data access controls. In addition, we use standard security protocols and mechanisms in the transmission of certain sensitive Personal Information. While we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
We comply with the following data retention policies with respect to your Personal Information: (1) we permanently retain in an encrypted format your financial and billing information; (2) we may permanently retain your forum and weblog contributions; and (3) we may permanently retain your support emails, web logs and accounting logs, though we reserve the right to destroy such information after a period of six months.
Your Obligations to Keep Your Access Rights Secure
You promise to: (a) provide true, accurate, current and complete information about yourself and your business as prompted by the Website’s Control Panel (such information being the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Company has the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof). You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security of which you become aware. You are responsible for taking precautions and providing security measures best suited for your situation and intended use of the services and Website. Please note that anyone able to provide your Personal Information will be able access your account so you should take reasonable steps to protect this information.
What Happens When I Link To or From Another Web Site?
Public Areas, Chat Rooms and Newsgroups
Changes to This Policy
How Do I Opt-Out or Correct Information About Me
You may always opt-out of receiving future e-mail messages and newsletters from Company. We provide you with the opportunity to opt-out of receiving communications from us at the point where we request information about you. We also give you access to a broad range of information about your account to permit you to correct or update Personal Information that you have previously provided to us. To do so, you can send us a message at firstname.lastname@example.org
VirtualTin Limited is a UK registered company number: 07042386