Privacy Policy

Updated:  May 2017

We are strongly committed to protecting the privacy of your personal information.  The policies below are applicable to the website (“Website”) produced and maintained by VirtualTin Limited, (collectively “Company,” “we,” “us,” or “our”) and the services and products made available on such Website. We have established this privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather during your visit to the Website and during the course of your use of our services and products, why we gather your information, what we use your personal information for, when we might disclose your personal information, and how you can manage your personal information.

Please be advised that the practices described in this Privacy Policy apply only to information gathered online by us when you visit our Website.

By visiting our Website or using our services and products, you are accepting the practices described in our Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the Website or our services and products.  We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. Your continued use of our Website and our services and products and our affiliate sites following the posting of changes to these terms will mean you accept those changes.  If we intend to apply the modifications or amendments to this Privacy Policy retroactively, we will provide you with notice of the modifications or amendments.

If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at

What Information About Me Is Collected and Stored?  


VirtualTin adheres to the highest standards of ethical practices in all of our operations and is dedicated to protecting the privacy of all visitors to our Website and users of our services and products. Our privacy policy is simple: Except as disclosed below, we don’t sell, barter, give away, or rent your personal information to any company outside of Company.

Personal Information  

For purposes of registration and use of our services, we collect identifiable information about you and your authorized users such as subscriber name, subscriber website, user ID, email address, telephone numbers, billing information, and demographic information such as age, gender and post code (“Personal Information”).  We also collect and store information that you enter into the Control Panel of the Website or that you provide through our help desk, customer service representatives, or requests for more information.  Registration may also be required and Personal Information may also be collected in certain portions of the Website in which you specifically and knowingly provide such information (e.g. community postings, chat or bulletin boards, blog comments, if any).  We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database.

More specifically, we collect the following Personal Information in the following circumstances: (1) when you visit our Website, we collect your IP address, HTTP referrer information and requested pages, and we log such information into plain text and SQL databases; (2) when you sign up for our services or products, we collect your IP address, HTTP referrer information, requested pages, username, email address, URLs, billing and mailing addresses, and we log such information into plain text and SQL databases; (3) if you log into our services via SSH and SFTP, we collect your IP address, reverse DNS information and initial commands, and we log such information into secured local and remote text files and SQL databases; (4) if you execute programs or script on our servers, we collect the user, script name and binaries used, and we log such information into secured local and remote text files and SQL databases; and (5) if you submit issues via email or any other support system, we collect your IP address, username, URLs and email address.

Anonymous Information  

In addition, when you interact with the Website, our servers may keep an activity log that does not identify you individually (“Anonymous Information”). Generally, this information is collected though “traffic data”. We collect and store certain administrative and traffic information with each use of the service or Website including: source IP address, time of access, date of access, web page(s), software crash reports, type of browser used, session identification number, search terms, search results, access times and referring websites addresses.

Use of Cookies and Spyware  

We never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer.   Also, like many websites, we use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences. We use cookies to track use of our Website and online services. We may also use cookies to monitor traffic, improve the Website and make it easier and/or relevant for your use.  You may occasionally get cookies from companies advertising on our behalf.  We do not control these cookies, and these cookies are not subject to this cookie policy.   You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. Declining cookies may however negatively impact the functioning of the Website and your use of it.  For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at

Is Information Collected From Children?  

This is not a Website directed to children under the age of 16, and Company does not knowingly collect Personal Information from children under 16 years of age. If you are under 16 years of age you should not use this Website, and under no circumstance should you send information about yourself to Company. If Company discovers that a child under the age of 16 has provided Company with Personal Information, Company will immediately delete that child’s information from the Website.

How We Use Your Information?  

We use the information we learn from you to help us personalise and continually improve your experience on the Website.  We use the information to fulfill support requests, deliver products and services, process payments, communicate with you about products, services, promotional offers, update our records and  generally maintain your accounts with us.  We also use this information to improve our platform, prevent or detect fraud or abuses of our Website and, as  described below, enable third parties to carry out technical, logistical or  other functions on our behalf.  Except as disclosed in this Privacy  Policy, we do not use or disclose information about your individual visits to  our Website or your Personal Information collected online to any companies not  affiliated with us.

Customer Service and Feedback  

We may use your Personal Information to fulfil support requests, provide customer  service/support, track your compliance with the Company’s Acceptable Use  Policy, or for feedback purposes (to the extent that is explained when you  provide the information).  In the event we plan to publicly post  any of your Personal Information on the Website, we will request your permission  to provide such posting.

Use of Anonymous Information  

We use Anonymous Information to help us determine how people use parts of the Website  and who our users are so we can improve our Website and ensure that it is as  appealing as we can make it for as many people as possible.  We may also  use or share Anonymous Information (or other information, other than Personal  Information) in any other manner that we deem appropriate or necessary.

Third-Party Agents

We occasionally have third party agents, subsidiaries, affiliates and partners  that perform functions on our behalf, such as marketing, analytics, providing  customer service/support, fraud protection, etc.  These entities have  access to the Personal Information needed to perform their functions and are  contractually obligated to maintain the confidentiality and security of that  Personal Information.  They are restricted from using, selling,  distributing or altering this data in any way other than to provide the  requested services to the Company.

Emergency Situations

We may also use or disclose Personal Information if required to do so by law or in the  good-faith belief that such action is necessary to (a) conform to applicable  law or comply with legal process served on us or the Website; (b) protect and  defend the our rights or property, the Website or our users, and (c) act under  emergency circumstances to protect the personal safety of us, our affiliates,  agents, or the users of the Website or the public.

What Steps Are Taken To Keep Personal Information Secure?  

We are concerned with the security of the Personal Information associated with  you.  We have implemented commercially reasonable measures to prevent  unauthorized access to your Personal Information.  These measures include  policies, procedures, employee training, physical access and technical measures  relating to data access controls.  In addition, we use standard security  protocols and mechanisms in the transmission of certain sensitive Personal  Information. While we try our best to safeguard your Personal Information once we receive it, no  transmission of data over the Internet or any other public network can be  guaranteed to be 100% secure.

Data Retention  

We comply with the following data retention policies with respect to your Personal  Information: (1) we permanently retain in an encrypted format your financial  and billing information; (2) we may permanently retain your forum and weblog  contributions; and (3) we may permanently retain your support emails, web logs  and accounting logs, though we reserve the right to destroy such information  after a period of six months.

Your Obligations to Keep Your Access Rights Secure

You promise to: (a) provide true, accurate, current and complete information about  yourself and your business as prompted by the Website’s Control Panel (such  information being the “Registration Data”) and (b) maintain and  promptly update the Registration Data to keep it true, accurate, current and  complete. If you provide any information that is untrue, inaccurate, not  current or incomplete, or Company has reasonable grounds to suspect that such  information is untrue, inaccurate, not current or incomplete, Company has the  right to suspend or terminate your account and refuse any and all current or  future use of the Website (or any portion thereof).  You are entirely  responsible for the security and confidentiality of your password and account.  Furthermore, you are entirely responsible for any and all activities that occur  under your account. You agree to immediately notify us of any unauthorized use  of your account or any other breach of security of which you become aware. You  are responsible for taking precautions and providing security measures best  suited for your situation and intended use of the services and Website.  Please note that anyone able to provide your Personal Information will be able  access your account so you should take reasonable steps to protect this  information.

What Happens When I Link To or From Another Web Site?  

This Website may contain links to other websites operated by affiliates of Company  or third parties. Please be advised that the practices described in this  Privacy Policy for Company do not apply to information gathered through these  other websites. These other sites may also send their own cookies to you,  collect your data or solicit your Personal Information.  Always be aware  of where you end up. We are not responsible for the actions and privacy  policies of third parties and other Websites.  We encourage you to be  aware of when you leave this Website and read the privacy policies of each and  every website that you visit.

Public Areas, Chat Rooms and Newsgroups

Please remember that any information you share in public areas, such as message boards  or feedback sections, becomes public, and therefore this Privacy Policy does  not apply to any information you choose to make public.  Please be careful  about what you disclose and do not post any Personal Information that you  expect to keep private.

Governing Law/Assignment  

The Website is published in the United Kingdom. We make every effort to protect the  Personal Information of all users the Website. We attempt to comply with local  data protection and consumer rights laws to the extent they may apply to the Company  services.  If you are uncertain whether this privacy policy conflicts with  the applicable local privacy laws where you are located, you should not submit  your Personal Information to Company.   We may change ownership or corporate organization while providing the Website and services.  As a result, please be aware that we may transfer your  information to another company that is affiliated with us or with which we have  merged.  Under such circumstances Company would to the extent possible require  the acquiring party to follow the practices described in this Privacy Policy,  as it may be amended from time to time.

Changes to This Policy  

As our Website continues to develop, we may add new services and features to our  Website. In the event that these additions affect our Privacy Policy, this  document will be updated appropriately.  We will post those changes  prominently so that you will always know what information we gather, how we  might use that information and whether we will disclose it to anyone.  We  do, however, recommend that you read this Privacy Policy each time you use our  Website in case you missed our notice of changes to the Privacy Policy.  We will never, however, materially change our policies and practices to make  them less protective of customer information we have previously collected  without your express consent.

How Do I Opt-Out or Correct Information About Me

You may always opt-out of receiving future e-mail messages and newsletters from  Company.  We provide you with the opportunity to opt-out of receiving communications from us at the point where we request information about  you.  We also give you access to a broad range of information about your  account to permit you to correct or update Personal Information that you have  previously provided to us. To do so, you can send us a message at

VirtualTin Limited is a UK registered company number: 07042386