Support from Hosted Desktop Experts
Offered as a white labelled bolt in service to the VirtualTin Hosted Desktop offering, our support desk solution takes the pain out of call and support ticket management. Our solution enables your organization to grow without taking on extra staff. The support packages VirtualTin offer keep your systems running so you can get on with your business.
Our proactive systems monitoring detects most issues before they have any affect upon your customers. When problems do occur our understanding of the solution and ability to offer professional remote support means you get a quick diagnosis and resolution. Our engineers can work to a set brief or offer more advanced support operations encompassing all levels of support including, controlling computers remotely to provide an immediate response to the majority of problems.
HOSTED DESKTOP SUPPORT PROVIDED BY CLOUD SPECIALISTS
VirtualTin's Hosted Desktop expertise reduces the amount of support incidents that your customers experience on a day to day basis. In the event that your customers experience any issues, our support team reacts straight away. Our engineers have exposure to all of the commonly used line of business applications and they are always one step ahead of the support offerings of other vendors.
Remember VirtualTin support multiple Hosted Desktop platforms and multiple technologies upon them, our exposure to support is much greater than a traditional Hosted Desktop supplier. We offer:
- Quick break fix response times
- UK provided services
- Friendly and helpful assistance
SAVE MONEY AND TIME UTILISING OUR KNOWLEDGE
The scope of our Hosted Desktop support exposure means our white labelled Hosted Desktop support is 2nd to none, we offer:
- 100% Customer focused solution. All our technicians are 100% customer focused and are always willing to go that extra mile to provide customer satisfaction. Our technicians are constantly training on new technologies to provide a high quality service.
- 4th Line escalation engineers. Unlike our competitors, VirtualTin is a datacenter provider with highly skilled 4th line engineers who can be called upon to fix major issues that may arise. Offering to our customers a level of support that is second to none.
- Enterprise level consultants. VirtualTin builds enterprise networks, your company will benefit from a mass of knowledge and expertise that our competitors struggle to offer.
- Trusted advice. We are always willing to assist in pointing your customers in the right direction.